TOPdesk
August 22, 2025

TOPdesk

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TOPdesk as a ITSM tool for Information services and Facilities.
Via our Selfserviceportals our users can create changes, incidents and reservations and link services to them. They can keep track of their open tickets and respond to questions send from a operator. The standard processes help with problemsolving.

Pros

  • Incidentmanagent
  • Changemanagement
  • Configurationmanagement

Cons

  • VA documentation
  • Documentation of bugs
  • Less time spend on incidents
  • Automation
Kind and willing to help.
Depending on the indexation of prices

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

TOPdesk fits best when orginazations dont use ITSM tooling yet. It helps create process and streamlines them. When processes are not in place yet, TOPdesk won't fix that problem for you. TOPdesk is based on the ITIL framework, but also suports an agile workstyle by working with the integrated Kanban board.

TOPdesk Feature Ratings

Incident and problem management
7.1
Organize and prioritize service tickets
8
Expert directory
7
Service restoration
7
Self-service tools
8
Subscription-based notifications
7
ITSM collaboration and documentation
7
ITSM reports and dashboards
6
ITSM asset management
6.3
Configuration mangement
7
Asset management dashboard
6
Policy and contract enforcement
6
Change management
7.3
Change requests repository
8
Change calendar
7
Service-level management
7

Comments

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