The leader of Customer Success Platformshttps://www.trustradius.com/customer-successTotangoUnspecified8.2961012016-03-24T19:01:26.051Z
March 24, 2016
The leader of Customer Success Platforms
Score 10 out of 101
Overall Satisfaction with Totango
Totango is our customer success platform. We use Totango to run our business in the individual contributor level as well as with our leadership. It gives our CSMs deep understanding of how our customers are using the system, which can be leveraged for renewal discussions, up-sell and cross-sell. Without Totango it is very hard to get an OBJECTIVE view of how our customers are using our product, and based on our past experience with other systems even though customer success (CS) is a form of art more than science, the objective data is what really drives value to our CS organization and help our CSMs to step up their game.
- Identified up sell opportunities when license utilization is high.
- Giving great background and context for every customer engagement.
Totango Feature Ratings
Should be implemented in stride, start with basic such as health profiles and grow into more advanced functions like campaigns and success plays.