Great Product!
March 25, 2016
Great Product!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is being used as a customer success management (CSM) platform to help manage our customers on many fronts. We use it for internal communication tracking, monitoring customer activity and health, and set rules to make sure we are on top of important dates. The tool is fantastic and allows us to scale much easier.
- Puts everything relating to a customer in one location
- Ability to set SuccessPlays to trigger important notifications
- Allows for internal communication to be in one place, so colleagues in different time zones can quickly access important touchpoint
- Only one CSM per customer