We use Totango to manage the health of our customers who are using the monthly subscription version of our software. It is being used by our customer success department. Totango helps us identify which customers are at risk of churning by monitoring their health. it looks at how frequently they use the software as well as which features they are using. For us to keep our customers long term, it is important that they use our software regularly for everything that it is capable of handling. Because of Totango, we are able to identify customers who are not deeply invested in our software so we can contact them and help them fully adopt.