Totango makes my job easier!
April 19, 2016
Totango makes my job easier!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Our organization uses Totango to track our customer health and usage so that we can proactively manage their adoption and ongoing success. It helps us apply science to our customer usage and automate touch points.
- Tracks Customer Health.
- Automates Customer Emails based on usage.
- Creates workflow.
- Innovates - new features come out all the time!
- Reporting - it is hard to know what reports to build.
- Email alerts - I want to be able to create a list of users who meet certain criteria and have that emailed to me. Currently, I can just do it for accounts.
- Unclear to me as that is beyond the scope of my role. We are getting more scientific about our predictors of churn which should help us.
- Marketo
Not Sure