TrustRadius
Totango Review 3 of 56
"Totango Review"
https://www.trustradius.com/customer-successTotangoUnspecified895101
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September 14, 2018

"Totango Review"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Totango

Totango is an awesome solution for Customer Success. It allows CSMs to have a consolidated view of their customers' overall health. It eliminates the need to work out of your inbox as a to-do list and improves employee productivity and efficiency!
  • Right when you log in, you have a clean view of what your daily to do list is. This is comprised of both manual and automated tasks.
  • The overall interface is very visually appealing.
  • Reporting is simple and easy.
  • I do wish that the system would not log me out as frequently.
  • The searching capabilities could be improved.
  • Totango’s task list was awesome to work out of because we all know how messy working out of an inbox can be! It gave a clear list of daily activities that was easy to digest and take action on.
I think any customer success organization should consider using Totango. It is a wonderful tool that increases user efficiency.

Totango Feature Ratings

Product usage
9
Help desk / support tickets
Not Rated
Customer profiles
8
Automated workflow
8
Internal collaboration
Not Rated
Customer health scoring
9
Customer segmentation
Not Rated
Customer health trends
9
Engagement analytics
8
Revenue forecasting
9
Dashboards
Not Rated
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated