September 14, 2018
Score 8 out of 10
Overall Satisfaction with Totango
Totango is an awesome solution for Customer Success. It allows CSMs to have a consolidated view of their customers' overall health. It eliminates the need to work out of your inbox as a to-do list and improves employee productivity and efficiency!
- Right when you log in, you have a clean view of what your daily to do list is. This is comprised of both manual and automated tasks.
- The overall interface is very visually appealing.
- Reporting is simple and easy.
- I do wish that the system would not log me out as frequently.
- The searching capabilities could be improved.
- Totango’s task list was awesome to work out of because we all know how messy working out of an inbox can be! It gave a clear list of daily activities that was easy to digest and take action on.