Totango
Vincent Frisina | TrustRadius Reviewer
November 20, 2019

Totango

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Totango

We use Totango to track application adoption and usage. It helps us determine how likely my customers are to renew. I also have alerts set up for when customers exceed their contracted subscription, are within certain contract windows, or haven't used the software in certain time frames.
  • Activity tracking
  • Alerts
  • Automation
  • The UI keeps changing.
  • Integration with other CRMs.
  • Allow for dynamic tagging of elements rather than requiring the dev team to implement code for tagging.
We were part of the initial trial and continue using it as a matter of practice, although software adoption alone does not necessarily result in contract status.
Totango is well suited for an organization where code can be deployed easily and the account management team has a clear idea of what activities drive renewal success.

Totango Feature Ratings

Product usage
8
Customer profiles
8
Automated workflow
9
Internal collaboration
7
Customer health scoring
10
Customer segmentation
7
Customer health trends
9
Engagement analytics
9
Revenue forecasting
6
Dashboards
6
Role-based user permissions
7
API
Not Rated
Integration with Salesforce.com
9