Overall Satisfaction with Totango
We use Totango to track application adoption and usage. It helps us determine how likely my customers are to renew. I also have alerts set up for when customers exceed their contracted subscription, are within certain contract windows, or haven't used the software in certain time frames.
- Activity tracking
- Alerts
- Automation
- The UI keeps changing.
- Integration with other CRMs.
- Allow for dynamic tagging of elements rather than requiring the dev team to implement code for tagging.
- No return
We were part of the initial trial and continue using it as a matter of practice, although software adoption alone does not necessarily result in contract status.