Easy to launch and maintain
October 13, 2019

Easy to launch and maintain

Gunjan Marwah | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Totango

We are a reseller and implementation partner of Totango. We help businesses identify their customer success platform needs based on their strategy and playbooks, and assess which platform supports them best. Since we also partner with Totango's primary competitor and work on a variety of services and scopes, we provide a holistic view of the market and the true benefits of each.

Pros

  • Easy implementation.
  • Modular approach to (re)defining strategy.
  • Intuitive UI.

Cons

  • NPS capabilities.
  • Integration partners.
  • Providing us a wider net to help cater to our clients.
Good reseller partnership, easy UI, good time to value.
Totango is well suited for a team that wants to get started quickly with their key focuses/playbooks already defined, and one that is looking to continuously learn and enhance their processes and approach to customer success.

Totango Feature Ratings

9.0
Product usage
9
Help desk / support tickets
9
9.8
Customer profiles
9
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
9.3
Customer health trends
10
Engagement analytics
9
Revenue forecasting
9
Dashboards
9
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10

Comments

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