Totango Helps Tame my Outreach Timelines
March 11, 2020
Totango Helps Tame my Outreach Timelines
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is used by our Customer Success team to ensure we are proactively outreaching to our accounts. There are certain tasks that generate to ensure we are in constant contact. It has been easy to customize to suit the needs of our department and industry.
- Customizable/Scalable as the book of business grows
- Responsive customer support
- Timely management of customer outreach
- Unannounced forced changes to UI (was able to revert)
- Some improvements seem to just create more clicks
- If you do too much at once, the UI can take a second to catch up while it saves changes on the back end
- It has allowed us to optimize our account distribution, getting more out of each CSA
Totango is the first piece of software I have used in this industry.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes