Overall Satisfaction with Totango
Totango is used by our Customer Success team to ensure we are proactively outreaching to our accounts. There are certain tasks that generate to ensure we are in constant contact. It has been easy to customize to suit the needs of our department and industry.
- Customizable/Scalable as the book of business grows
- Responsive customer support
- Timely management of customer outreach
- Unannounced forced changes to UI (was able to revert)
- Some improvements seem to just create more clicks
- If you do too much at once, the UI can take a second to catch up while it saves changes on the back end
Totango has been huge in streamlining the growth of our Customer Success department. The user friendliness has been important for our organization as it helps our new colleagues hit the ground running. We are a software company, so new colleagues are already learning our software. Totango is pretty straight forward thankfully, so it wasn't like our new colleagues were overwhelmed.
- It has allowed us to optimize our account distribution, getting more out of each CSA
We routinely hit our departmental KPIs, most of which are related to account health and proactive outreach.
Do you think Totango delivers good value for the price?
Are you happy with Totango's feature set?
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?