Item: Totango
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

Totango is used for account management and customer success development. We mainly utilize it to grasp customer usage. The platform is mainly used for current customers vs potential for new sales. It gives insight on what users are spending time on and how many users have logged in in a given timeframe.

Pros and Cons

Visual
Module Insights
Main POCs

Cannot see which users are using specific modules.
Health scores tend to not make much sense overall.
Emails responded to do not get logged. *HUGE*

Return on Investment

Awareness of usage
Power user indication
Specific module usage knowledge

Key Insights

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

Would you buy Totango again?

Support Rating

In a call that I had had with our Totango rep, they seemed completely in the dark.

Usability

Decent usability. Tutorials in each part would help.

Likelihood to Recommend

It's not as intuitive as it should be. Lack of integration. There is too much manual work in recording pieces (like emails) and needing to track down which user did what (in specific modules). It would also be nice to be able to simply the export usage and send to customers.

Totango User Feedback

Overall Satisfaction with Totango