It takes two to Totango
November 20, 2020
It takes two to Totango
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is used by our CS department for managing client portfolios for optimizing onboarding experience, strategic nurturing, CS campaigns, task management and churn forecasting. The biggest business pain it solves is enabling to touch the right customers at right times and scale communication when suitable.
- Campaign management
- Account segmentation
- Health profiling
- Integration to salesforce lacking greatly for instance no integration of tasks, account notes, touchpoints, documents etc...
- Requires a lot of internal training and support resources
- Expensive and heavy to implement
Totango has made our CS campaigns and outreach smarter. We have better capabilities of spotting risk accounts that are characterized by low usage, narrow adaptation and targeting them in the right times.
- Better retention
- More reliable forecasting
- Scaling communication via campaigns
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes