Day to day user of Totango
December 01, 2020

Day to day user of Totango

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

It is being used by the entire customer success team. We track time to onboard customer, send out mass campaigns, track any information about the account and make tasks to follow up/check in on customers.
  • Organize data
  • Track customer information/lifecycle
  • Campaign templates / customization of campaigns
  • Decreasing time of onboarding customers

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Anytime there is an issue with the system, when we contact Totango we have a fix shortly after.
It is pretty simple. At first, you have to teach someone but then they understand the basics. However, there is so much you can do in the system!
[Recommendation] depends on the company.

Totango Feature Ratings

Product usage
7
Help desk / support tickets
8
NPS surveys
10
Customer profiles
8
Automated workflow
10
Internal collaboration
5
Customer health scoring
9
Customer segmentation
Not Rated
Customer health trends
6
Engagement analytics
9
Revenue forecasting
6
Dashboards
10
Role-based user permissions
10