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New Totango user
December 01, 2020

New Totango user

Vickie chamberlain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Working in a Customer Success role in a SaaS business, Totango is an excellent tool for enabling us to actively monitor customer health; keep our team proactive and engaged; and track our customer success activities.
  • Easy to use.
  • Intuitive interface.
  • Good visualisation in dashboards.
  • Sometimes difficult to view timeline of conversations.
  • Creation of custom reports not always intuitive.
Totango is first product of its type that I have used.

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

An easy to use product that simplifies communication management and provides good overall customer lifecycle management.
Good UX design and easy to navigate interface.
Particularly good for documenting interactions with customers.

Totango Feature Ratings

Not Rated
Product usage
Not Rated
Help desk / support tickets
Not Rated
6.5
NPS surveys
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
7
Customer segmentation
6
8.0
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
8
Not Rated
Role-based user permissions
Not Rated
7.0
API
Not Rated
Integration with Salesforce.com
7
Integration with Marketo
Not Rated