Totango. Relationships documented.
November 24, 2020
Totango. Relationships documented.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Data Intensity is the largest independent multi-cloud managed services provider delivering enterprise application and database managed services, business intelligence and analytics to a global client base. We use Totango as a single-pane for our Customer Success team to leverage data from a variety of sources such as Salesforce, Oracle EBS, Service Now and dozens of SharePoint spreadsheets. Ultimately this allows us to provide a smoother experience that our customers have come to expect.
- Gamification of Data.
- Consolidation of data from disparate sources.
- Standardisation of view across various geographies and silos.
- Ease of access to the tool. SSO clunkiness and mobile experience.
- Reporting; granularity of custom reporting.
The reality is that we still experience inconsistency in the usage of the tool across the organisation throughout the CSM teams globally. Where it is used, it can be useful to capture some of the organic relationship information, tools and tactics effectively deployed. Totango now forms one of the metrics in determining CSM KPIs.
- Tracking of Contract Expiry to help manage churn.
- Documenting customer structure.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes