Totango is the best Customer Success software I've personally used.
November 24, 2020

Totango is the best Customer Success software I've personally used.

David Lynn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is used across the Customer Success and Account Management departments to track customer success and account health metrics.

Pros

  • Reporting is well organized.
  • Integration with Salesforce.com is robust and works well.
  • Easy to use interface.

Cons

  • I honestly can't think of 3 things wrong with Totango, it's so much better than Gainsight that I almost forgot who they were.
  • Better retention rates.
  • Increased upsell.

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

As a user of the platform it's been a very good experience...
As a user of the platform it's been the best Customer Success platform we've had so far.
Totango is great for existing customers to see what they have and don't have and how happy they are overall.

Totango Feature Ratings

10.0
Product usage
10
Help desk / support tickets
Not Rated
10.0
NPS surveys
10
Customer profiles
10
Automated workflow
10
Internal collaboration
Not Rated
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
Not Rated
Integration with Salesforce.com
10
Integration with Marketo
Not Rated

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