Totango from a CSM perspective
December 02, 2020
Totango from a CSM perspective
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango as our primary operations management tool for the Customer Success team. Totango allows us to track the customer lifecycle from beginning to end. We are able to identify and mitigate risk of churn based on the risk indicators specific to our organization. We are also able to track our specific team KPI's and provide reports to the organization.
- Attractive interface.
- Ability to create custom dashboards based on individual or team KPI's.
- Reporting capabilities are easy to use.
- Interface updates and new releases are often not very smooth. We have seen many rolled back because functionality was not working properly.
- At times the interface loads slowly.
- Better tracking of engagement activities.
- Provides the ability to segment customers based on specific risk factors, to allow for more targeted engagement.
- Integration with other internal systems.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes