Totango Customer First
January 17, 2021
Totango Customer First
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is used in our department and it helps with managing and communicating our customers - totango has intuitions that help make business better. It also helps us communicate well internally - the tool i heavily use as it is integrated well to other applications that we use - it also has my today's agenda and tasks - allowing me to not miss anything. It is a nice way to also relay tasks to internal individuals and be able to monitor customer's health status.
- Internal Collaboration
- Managing Customers
- Customer Health
- Customer Groups
- Health status: Should have more ways to correctly calculate (utilization, usage, holiday setting, and tracking).
- Better customer retention.
User Friendly, Simple, Reliable, Customer-First Centric
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes