Totango - great software, makes my job easier.
February 08, 2021

Totango - great software, makes my job easier.

Joan Cortez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Totango

  • Totango is being used by Customer Success Managers and Retention Renewals Manager.
  • It simplifies our view of all the accounts assigned to us. Helps us easily identify which accounts are new, which to prioritize, possibly at risk, and need more attention. Minimizes the need to switch from one platform to another as we get to see details like MRR Value, license count, utilization, last cadence, etc...
  • Great User Interface.
  • SF Integration -- updates regularly, every 24 hrs (almost accurate in most details).
  • Customizable Reports (allows you to create global and targeted reports).
  • Ability to see account history for account assignment (seeing who is the old CSM or AE on the account).
  • Integration with Jira Service Desk.
  • Cross segment capabilities.
  • The ability to create both targeted and global campaigns.
  • We can easily create reports and segments that help us monitor the health score, trend, open tickets, campaigns sent and opened.
  • A great user interface, not clunky, saves you time.
  • Customer Focus (Positive Impact).
  • Account tracking, ability to segment and target specific accounts (Positive Impact).
  • Time saver (Positive Impact).
Totango's security features have allowed our teams to adopt it without any legal or security issues. This is important as our teams need a tool that can flexibly be used anywhere around the world without running into the strictest of security regulations. Overall, our security and legal team have no issues with Totango.
When I joined the organization, it was at the point where they grew exponentially. Totango was able to scale with this growth and was able to open new customer segments which further optimized CSMs. With the help of Totango's automated campaigns, we saved time and expanded outreach to our customers. Strategically align with customers and keep track of accounts to put more focus on.

User Interface - Totango is very intuitive, doesn't take long as a CSM to get familiar with it.
Ability to create segments and reports.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Totango is great for all businesses regardless of size. Totango can scale along with your company growth. With its intuitive user interface, CSM's can easily adapt and create personalized reports, segments that allow them to strategize at the same time.

Totango Feature Ratings

Product usage
10
Help desk / support tickets
9
NPS surveys
10
Automated workflow
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Integration with Salesforce.com
10