Totango - great software, makes my job easier.
February 08, 2021
Totango - great software, makes my job easier.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
- Totango is being used by Customer Success Managers and Retention Renewals Manager.
- It simplifies our view of all the accounts assigned to us. Helps us easily identify which accounts are new, which to prioritize, possibly at risk, and need more attention. Minimizes the need to switch from one platform to another as we get to see details like MRR Value, license count, utilization, last cadence, etc...
- Great User Interface.
- SF Integration -- updates regularly, every 24 hrs (almost accurate in most details).
- Customizable Reports (allows you to create global and targeted reports).
- Ability to see account history for account assignment (seeing who is the old CSM or AE on the account).
- Integration with Jira Service Desk.
- Cross segment capabilities.
- Customer Focus (Positive Impact).
- Account tracking, ability to segment and target specific accounts (Positive Impact).
- Time saver (Positive Impact).
User Interface - Totango is very intuitive, doesn't take long as a CSM to get familiar with it.
Ability to create segments and reports.
Ability to create segments and reports.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes