Honest Review
August 17, 2021

Honest Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is being used by our success and onboarding department. It is used to keep CSMs organized and with time management. It is used to track customer touchpoints and also as a tool of who to reach out to next.

Pros

  • Track touchpoints
  • Customer info

Cons

  • Reporting
  • Insights
  • Ease of use
  • Increases the lifetime value of customers
  • Saves CSMs time

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

No

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

I believe for customer engagement metrics it is great. Reports and segments can use work.

Totango Feature Ratings

3.0
Product usage
3
Help desk / support tickets
3
6.7
NPS surveys
8
Customer profiles
9
Automated workflow
7
Internal collaboration
7
Customer health scoring
2
Customer segmentation
7
1.0
Customer health trends
1
Engagement analytics
1
Revenue forecasting
1
Dashboards
1
Security ()
Not Rated
5.5
API
4
Integration with Salesforce.com
7
Integration with Marketo
Not Rated

Comments

  • Lorena Fikes | TrustRadius Reviewer
    Lorena Fikes
    (Vendor Representative) commented 4 years ago
    Thanks for the awesome review! We are excited that you are getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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