Totango: A Product I Couldn't Live Without
August 17, 2021
Totango: A Product I Couldn't Live Without
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We currently use Totango for managing implementation projects, accounts in onboarding, as well as track product engagement/usage levels, promote underutilized features, host upsell campaigns, and monitor account health for accounts in early adoption or established accounts. It's heavily used by our onboarding, account management, and upsell/renewal teams at iiQ to track more detailed reports on account health and provide visibility and insight of this data across multiple teams. It's also extremely helpful for building financial reports or reporting on KPIs with upper management.
- Monitoring account health
- Reporting on onboarding projects
- Increasing customer engagement and adoption
- More integration with Gmail and Google Calendar
- More personalized UI/UX (too much irrelevant info)
- Better UI for account timeline and history
- Better customer retention
- Better insights on account health and churn to improve existing processes/CX
- Better recording and tracking of overall customer engagement
Easier UI, better reporting capabilities, better integration capabilities.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes