Want to Increase Your Sales and Retention? Totango is the Tool For You.
November 13, 2021

Want to Increase Your Sales and Retention? Totango is the Tool For You.

Jay Belangia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

I used Totango at work. It is a very good customer retention tool, allowing me and my fellow reps to target the specific accounts that are most in need of our attention. With so many accounts, it can be hard to focus on the accounts in need and the ones that are most important to the business. Totango eliminates that problem.
  • Focuses your attention
  • Identifies the accounts that need your attention
  • Makes you more profitable
  • Can be overwhelming
  • Can be a lot
  • Requires constant attention
  • It has increased my sales through the roof - best year ever x2!
  • It has increased company's retention rate, even during the pandemic.
  • It does take some training to get used to and become proficient.

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

It is the perfect customer retention model. Really helps keep sales reps focused on task and keeps accounts from "falling through the cracks". This tool really helps keep all of the sales staff on the same productivity level.

Totango Feature Ratings

Product usage
9
Help desk / support tickets
9
NPS surveys
10
Customer profiles
9
Automated workflow
10
Internal collaboration
9
Customer health scoring
7
Customer segmentation
8
Customer health trends
7
Engagement analytics
9
Revenue forecasting
8
Dashboards
9
Role-based user permissions
10
API
Not Rated
Integration with Salesforce.com
10
Integration with Marketo
Not Rated