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Totango Builds Customer Loyalty
November 18, 2021

Totango Builds Customer Loyalty

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

The Customer Experience area uses Totango to track the adoption process of the subscription-based software products sold by IKUSI to our customers by monitoring the customer journey.
  • Easy to set up and use
  • Customer journey mapping
  • Executive dashboard and customer health
  • Succesplays
  • Touchpoints
  • I would like to have a schema or diagram that shows, at a high level, how Totango components (Succesblocks, Segments, Succesplays, Canvas) are related or nested.
  • I would like it if it could allow client deletion without requiring technical support intervention.
  • Increasing the lifetime value of existing customers
  • Better customer retention
  • Better role rotation

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

I believe that the scenarios in which Totango is most appropriate are for clients with business results related to profitability, and the scenarios in which it is least appropriate are for clients with business results related to governance objectives.

Totango Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
10.0
NPS surveys
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
10.0
Role-based user permissions
10
Platform & Infrastructure ()
Not Rated