Totango - Really Enjoying the Platform So Far
November 08, 2021
Totango - Really Enjoying the Platform So Far
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We utilize Totango as a Customer Success software that aids with account management. Totango allows our Customer Success Representatives to easily document emails, analyze clients' usage of our products, manage renewals, manage projects and run success plays to prepare/create plans for accounts.
- It traces easily providing documentation of emails and manual notes.
- It integrates with our pre-existing CRM system to enable us to see renewals and pull reports.
- It can easily sort account information.
- It provides tasks to help with account management.
- It enables communication between teams to collaborate on accounts.
- In my opinion, Totango reports take a long time to load.
- You can't link to saved reports. You have to manually enter the user's name each time.
- If there are multiple tabs open of Totango at once, it runs slower.
- For my usage, it feels too soon to be able to speak to this, plus I'm not the person at the company that analyzes this type of data.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes