Trello allows us to organize our customer success operations
August 01, 2019

Trello allows us to organize our customer success operations

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Trello

We use Trello today to manage our CS Operations which allows us to keep all the request organized. There are various requests that come in on a daily basis and they are added as cards to our backlog then moved over to the This Week or Today lists based on priority.

Pros

  • Organizing and prioritizing tasks

Cons

  • Small UI tweaks - after adding a new Card and I press Enter I want to enter the same Card to enter more details but Enter actually adds a whole new Card - which I can see would be useful for some use cases but not mine for 90% of the time.
  • Provided metrics on time required for CS Ops and when new resource is required.
Trello is a great tool for organizing and prioritizing projects.

Trello Feature Ratings

Project Management
8.4
Task Management
9
Resource Management
9
Scheduling
9
Workflow Automation
8
Team Collaboration
8
Support for Agile Methodology
9
Email integration
8
Mobile Access
8
Timesheet Tracking
8
Change request and Case Management
8
Professional Services Automation ()
Not Rated

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