Pleased with the Platform and Customer Service
December 22, 2018

Pleased with the Platform and Customer Service

Kimberly Denman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Cision Communications Cloud

Our company uses Cision Communications Cloud (Trendkite)* to gather data from our PR efforts for multiple home service brands. We use it to analyze message pull through, impressions, comparison to competitors, and more.

*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
  • Customer service
  • Training
  • Understanding of needs and requests
  • Comprehensive site filled with a database chock full of valuable data at our fingertips
  • Need to clean up some of the reports to remove unnecessary data
  • Ability to create widgets more easily on our own would be nice but they are great at creating them for us
While Meltwaterbis good, our breadth of data and reporting is much more advanced with Cision Communications Cloud.
Excellent measurement and comparison tool for PR, social media and keywords.

Transition from TrendKite to Cision Communications Cloud

Our rep, Whitney, has been excellent to work with and very helpful and responsive to our needs.