Cision Communications Cloud Review
Updated March 25, 2020

Cision Communications Cloud Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

TrendKite

Overall Satisfaction with Cision Communications Cloud

Our entire agency uses the platform to monitor for media placements on behalf of our clients. This way, we can keep track of each client's placements in one place as well as utilize any metrics.

Pros

  • Customer Service - If we ever need help, the quick chat feature is always accessible and offers much help.

Cons

  • We find that the platform does not always pick up placements. When this happens, we have to add manually or they are missed altogether.
Talkwalker tends to pick up more mentions.
It's obviously much easier than manually searching for client coverage, however most of it has to be added manually which takes up time.

Transition from TrendKite to Cision Communications Cloud

They are always willing to help and are professional and efficient.

Comments

  • Christopher Branding | TrustRadius Reviewer
    Christopher Branding
    (Vendor Representative) commented 6 years ago
    Thanks for letting us know how the transition went. Glad it went smoothly. I'll be sure to pass along your comments to the appropriate teams in product, so that they are aware. If you need any immediate assistance regarding your services, please reach out to your account manager or feel to email me directly (chris.branding@cision.com) and I'll be happy to help as needed.

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