It works and it's good
May 03, 2018
It works and it's good
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustQuotes for Salesforce
- Prospecting
- Objection handling
- Demonstrate business value
I use TrustQuotes regularly for cold outreach, to introduce prospects to our company and reinforce our business value. It is helpful for backing up a claim that I make about the effectiveness or impact of our product.
- I like being able to filter for reviews related to specific attributes of our product.
- I think the filtering option could be expanded to include a direct keyword search function.
TrustRadius review quotes are easier to access due to the integration with Salesforce, and it's easier to find specifically-tailored quotes. However, the excerpts are generally much shorter than something like a testimonial or case study, so it is less likely to tell a complete customer story.
TrustQuotes has made it easier to find relevant quotes, and adds more flavor to my outreach emails.
I was working with a prospect who was close to purchasing, but had heard a negative review of our product from a former customer. I was able to respond to her objections, using TrustQuotes to demonstrate how we had improved as an organization since the time of the former customer's complaints, and the deal was saved!
Not all TrustQuotes are created equal. Depending on how the customers' answers are phrased, they can either be very insightful or just plain confusing. I have found one or two quality quotes related to each relevant topic, and I tend to stick with using those over and over, until a new, better quote comes along.