TrustRadius = Trust!
Overall Satisfaction with TrustRadius for Buyers
One of our team's key responsibilities is to find new tools and platforms which help us with increased productivity. Though there are a lot of different platforms for finding new tools and gaining insights TrustRadius has stood out with its comprehensive reviews. The reviews are detailed and help our team to make well-informed business decisions.
- To understand my options (i.e. build my short list or long list)
- To compare products
- To determine what to ask a vendor
- To validate vendor claims
- To confirm my decision
- To find evidence to support my recommendation to colleagues or my client
- To see what other users think of the product I am currently using
Many review websites have only limited sections which only cover limited features of a platform. Though every review platform has a rating, with just a rating we would not have a proper understanding of how the tool we chose would work for us. In those special cases, TrustRadius really helps us with their exhaustive reviews.
Usually, reviews which cover a lot of details and scenarios are most helpful. That said, we usually look for the genuineness of a review. Most of the time, very short reviews like we find on other review websites do not give a complete understanding and there is a chance that the reviews are not genuine.
Previously tools and platforms were found through a simple Google search and talking to references. However, that can't be the case anymore nowadays because of the variety of products available, each having a different use case. With review websites, things have changed a lot by making the process of selecting the right tool for the work easy.
Pros
- The review process on TrustRadius is really long compared to many other platforms. Longer reviews help us with details that otherwise would not have been possible.
- TrustRadius tags the LinkedIn profile of the reviewer as well so that we can have guaranteed genuineness.
Cons
- It would be great if TrustRadius provided us with the option of connecting with the reviewers directly so that we can have queries answered.
- The UI looks primitive but that is highly subjective and it may change as the time goes by.
We usually start off the evaluation with a simple search of relevant tools on Google and then refine the tools using a variety of review websites like TrustRadius, G2 Crowd etc. We take all these inputs and make an aggregated score to finalize the product selection.
TrustRadius was not our primary review website, however that changed over time because of detailed reviews TrustRadius offered compared to other review websites like G2 Crowd and Gartner Peer Reviews.
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