Reviews you can trust from a team you'll enjoy working with
Erik Archer Smith | TrustRadius Reviewer
December 21, 2017

Reviews you can trust from a team you'll enjoy working with

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TrustRadius for Vendors

  • Reference requests
  • Demonstrate business value
Although we do not directly use TrustQuotes in SFDC (yet) we pull quotes from the TrustRadius site and provide them as part of our proposal, following our initial demo with prospective customers.
  • I like being able to categorize quotes by use case
  • I like being able to embed quotes in different parts of our online properites
  • I like that it gives my sales people an up-to-date hub for customer reviews
There are a few things that I like about review quotes
  • That the TrustRadius team serves as an extension of my own and actively engages with our clients to secure testimonials
  • The ability to categorize the whole quote as well as take "snippets" and add sub-tags. This makes it very easy to find testimonials to match to prospective customers concerns.
  • The ability to embed these quotes on our website and have them auto-update reduces the backlog on our web-dev team.
  • The fact that the quotes come from a third party (TrustRadius vs. our own site) gives them more legitimacy than if we just added quotes to our website.
TrustQuotes have become an integral part of our demo follow up process. The fact that they are easy to categorize and find is ideal for finding the perfect quote to meet the questions/pain points expressed by prospective customers.
In a word: excellent. We struggled to capture the customer voice previous to TrustRadius. The main limitation was internal resources, and the TrustRadius team was able to secure quotes at the same level (or higher) than I would expect from an internal team member.