Can't go wrong with TrustRadius!
January 23, 2020
Can't go wrong with TrustRadius!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustRadius for Vendors
TrustRadius helps us generate reviews from our clients which allows us to collect feedback about our product and services. We're able to use review widgets on our website and emails to showcase our reviews to our clients and our sales consultants also leverage them during the sales process. Being able to filter reviews by employee size, industry, etc., gives us a clear picture of how different clients are viewing our company.
- Customizable review widgets
- Great customer service rep, Shannon!
- Searching for reviews by certain keywords isn't possible and makes it difficult when wanting to pull specific reviews.
- Highly improves the prospect's outlook of our company
- Added members for our reference program
Overall, the review content that TrustRadius has collected from our clients is detailed and specific. Occasionally, I do see reviews that don't provide much insight into the client's experience, but those don't happen very often. I like the questions that TrustRadius asks and think that it provides a good overview for prospects when they check out our reviews.
We partner with other review vendors as well, but I can most definitely say that our relationship with TrustRadius exceeds expectations. The customer service we receive is top-notch and I really feel like we get the hands-on experience which I don't always think we receive from other vendors.