TrustRadius helps drive references and customer content
September 11, 2019
TrustRadius helps drive references and customer content
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustRadius for Vendors
Our company is using TrustRadius to solicit reviews from our customer base. We use the review input as feedback to our teams to help improve what we do, as well as for content and buyer insights. The platform helps us keep a pulse on how our customers feel about the products and features they use, as well as the support they receive from our team members.
- Ability to get quick insights from customers
- Access to customer testimonials for content curation
- Ability to source new reference customers to support sales via reviews
- Price - very expensive for the value we are seeing
- We've been able to increase the number of reference customers through TrustRadius
- TrustRadius has helped various teams with content creation featuring customer quotes from reviews
- Brand visibility
We use other review sites such as G2 Crowd as well.
I've been able to support teams with testimonials to help drive Demand Gen campaigns and to help support other initiatives such as promoting our support offerings with customers. It has also helped me build out base of reference customers to help support our sales efforts.
The quality of content has been really good and the ability to use custom questions is really helpful.