TrustRadius has the best account management I've ever experienced!
Updated January 07, 2020
TrustRadius has the best account management I've ever experienced!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustRadius for Vendors
We are using the TrustRadius platform to generate reviews which can be used to provide customer proof points and testimonials to potential users. It can be difficult to capture customer feedback so this provides us with an additional way to do so. Departments involved have been business ops, sales, marketing, product and customer success.
- The support TrustRadius offers has been really impressive!
- The TrustQuotes library is very easy to use both to create quotes and to find them.
- The reports section is really helpful and provides us with valuable visitor insights.
- It would be nice to be able to customize the review widget further.
- Increased reviews in industries which have proven difficult previously.
- Provided over 100 talking points for the sales team to reference and share.
- Improved our overall market position.
The quality of the reviews has been quite good. We also included custom questions to provide specific insight into the buying process and our product to provide additional feedback to both our product marketing and sales teams. The majority of the feedback has been consistent and has helped us to build use cases to address those needs.
We've also partnered with G2Crowd. The account support we've received from TrustRadius to G2Crowd is night and day. With TrustRadius we feel like we have a true partner who is invested in our success as much as their own.
Value of Reviews
- Generate social proof
TrustRadius has allowed us to gain feedback and proof points that are used by both the product and sales team. The product team uses the feedback to validate their vision and the sales team uses these proof points to start conversations and validate experiences that are expected when using Jama.
- Website
- Marketing collateral
- Sales collateral
- Sales Decs
We've seen great success in including TrustRadius reviews and quotes within our sales deck. It's easy for us to point to a story that was not crafted by our own content team and is the true voice of a current customer. These stories resonate with our prospects because they offer a much more natural tone.