TrustRadius - generating the content we love and need to see from our clients!
Caroline Hall | TrustRadius Reviewer
January 28, 2020

TrustRadius - generating the content we love and need to see from our clients!

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TrustRadius for Vendors

We partner with TrustRadius to generate online reviews to get feedback from our users that we rely on for product improvement planning, marketing, and morale.
  • Great content - the reviews are rich with useful feedback from our users.
  • Responsive and friendly consultants - they answer my questions quickly or quickly let me know they are working to find answers for me.
  • SEO - TrustRadius reviews do not appear on Google searches like other review platforms do.
  • Vendor portal usability wish there was a way to search across all reviews by key word. Wish there was a way to more efficiently copy and paste portions of reviews into our marketing materials that would include user information and star rating.
  • The reviews have given us great content/quotes to incorporate into ads and other marketing content.
  • Also appreciate the other content they help us develop - like ads and "case studies".
The review content has been incredible and very valuable to us! The TrustRadius format and custom questions have prompted excellent feedback regarding what our clients love about DISCO and what we can work on to get them to love us even more.
Custom questions have resulted in the content we need. Our product development team and our marketing team have both found this content extremely valuable. Additionally and more particularly, the question about services has been great for our services team morale and the competitor question has been so fun for company morale.
TrustRadius is well suited for obtaining and responding to customer/client reviews.