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Great Experience with TrustRadius for Vendors!
March 24, 2022

Great Experience with TrustRadius for Vendors!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Premium Product Profile
  • Review Sourcing Campaigns
  • Custom Questions
  • Review Syndication Widget
  • Quote Finder Chrome Extension
  • Intent Data

Overall Satisfaction with TrustRadius for Vendors

We use TrustRadius for Vendors to get feedback from our customers. We wanted to provide customers with a way to honestly review the product and give constructive feedback. We also wanted a way for future customers to see how other customers use our product. TrustRadius has succeeded in helping us achieve both goals.
  • TrustQuotes are a great way to easily utilize snippets of the longer surveys.
  • We can get ratings and reviews.
  • Sometimes, TrustRadius for Vendors sends out solicitations for reviews of your product, but you have no way to verify these reviewers are/were actually your customers. We've had a few, who we can't trace to having been customers, so it's been a little puzzling.
  • The vendor portal can be tricky to navigate.
  • Understanding the type of companies researching us (via TrustRadius intent data)
  • Quotes from customers
We are able to see companies who might be evaluating our product. The sales team can see which active prospects are viewing our reviews and profile. We also monitor when current customers are viewing our page.
This isn't an area that I am involved with, so I don't know.
We have been able to collect quotes for specific product uses verticals, types, and sizes of customers. The voice of customers helps us differentiate in a crowded market. We get great feedback about the customer experience through our reviews.
We also use G2 and Capterra.

Do you think TrustRadius for Vendors delivers good value for the price?

Yes

Are you happy with TrustRadius for Vendors's feature set?

Yes

Did TrustRadius for Vendors live up to sales and marketing promises?

Yes

Did implementation of TrustRadius for Vendors go as expected?

Yes

Would you buy TrustRadius for Vendors again?

Yes

TrustRadius for Vendors is a great way for our company to get important feedback from customers. Using a third-party helps to obtain true, unbiased feedback. We use this feedback to learn, grow, and showcase success. It's a great way for future customers to understand how our product will help them, based on the real experiences of other customers.