TrustRadius for Vendors from a Marketing Perspective
July 17, 2024

TrustRadius for Vendors from a Marketing Perspective

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Vendors

We are using TrustRadius for Vendors to show how we compare to our competitors and we are also using TrustRadius for Vendors to get quotes from customers. We are able to show our prospects what customers genuinely think about our product without bias. It has helped us in our sales cycles and ensuring that our potential clients are making informed decisions about what products they are wanting to purchase.

Pros

  • The ability to have an anonymous review
  • In depth reviews with multiple sections
  • Intuitive vendor portal

Cons

  • Cherry picking from other companies that does not get flagged
  • Can be a "pay to play" scenario
  • Occasionally unable to get solid answers from TrustRadius support
  • More customer quotes
TrustRadius has the most in depth review questions and this allows not only our organization but prospects to see what our clients think about us. We are able to get a lot more unbiased feedback that we are able to share with specific internal organization in order to improve our products.
Our account manager is fantastic and there is nothing but praise for him. However, we have worked with a few others at the TrustRadius organization and have not had as positive of an experience. We had problems getting direct answers from them and were walked in circles. We were told to continue doing the same thing we have been and expecting to see a change. When we did what we were asked and there was no change, we did not get any additional feedback other than to just continue to do what they previously asked.

Do you think TrustRadius for Vendors delivers good value for the price?

Not sure

Are you happy with TrustRadius for Vendors's feature set?

Yes

Did TrustRadius for Vendors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TrustRadius for Vendors go as expected?

I wasn't involved with the implementation phase

Would you buy TrustRadius for Vendors again?

Yes

TrustRadius for Vendors is great if you want to give prospects a high level view of what customers think about your products. When comparing to competitors, there are some circumstances where it's not a black and white comparison and it can make one organization look better than another without having solid evidence of the comparison.

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