CSM Makes Partnership Great, Transparency Needed in Other Areas
July 22, 2024
CSM Makes Partnership Great, Transparency Needed in Other Areas
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustRadius for Vendors
We use TrustRadius for Vendors to evaluate our customer sentiment and gather feedback on our products, differentiate ourselves from competitors, and hopefully in the future understand prospect behavior. Not only have the reviews helped us understand common themes of our successes and areas for improvement, but it has also helped us understand those of our competitors.
Pros
- Dedicated CSM who is very committed and engaged
- Detailed reviews that help us understand both pros and cons from the perspective of our customers
- Awards and badges that add to credibility
Cons
- Critically need more visibility and transparency into the algorithm and how reviews are weighted
- Clearer guidelines on what reviews are considered biased and unbiased
- Even higher standards for vetting reviewers
- Added value to content library with great quotes from various roles & industries
- Helped us improve our offerings from client feedback
We look forward to using this in the future, but it has not been utilized yet.
TrustRadius for Vendors has made the content a lot easier to pull and use on other platforms. I will add that giving the option to include name, company, and industry is unique and has helped with using the reviews in other marketing content.
We use all 3. Each have their own benefits, but our CSM is the most involved at TrustRadius compared to the other review sites.
Do you think TrustRadius for Vendors delivers good value for the price?
Not sure
Are you happy with TrustRadius for Vendors's feature set?
Yes
Did TrustRadius for Vendors live up to sales and marketing promises?
Yes
Did implementation of TrustRadius for Vendors go as expected?
Yes
Would you buy TrustRadius for Vendors again?
Yes
Comments
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