Item: TrustRadius for Vendors
Rating: 9
Author: Verified User

Overall Satisfaction with TrustRadius for Vendors

Use Cases and Deployment Scope

We are using the platform to monitor and respond to reviews. Our rep, Sascha has been a great addition to our partnership. She responds and answers all our questions in a timely manner. TrustRadius for Vendors has helped our organization by awarding us badges that we can show current and potential clients how we are doing.

Pros and Cons

Pros

Monthly meetings
Badges
Guidance given by our rep

Cons

Would be nice to have one portal
Training videos for how to best use TrustRadius for Vendors would be helpful
SSO would be nice since we do have a user section

Return on Investment

Suggestions are always helpful
Fewer badges would make the badges more meaningful
Increased traffic on our page

TrustRadius Intent-Driven Leads

Our organization has had a meeting to chat about intent driven data or leads. We are not able to dive deep into that section just yet but excited for the future so we can learn more of how we can best utilize our partnership and win together. More organic reviews is our best way to win.

Review Richness

Like I mentioned earlier, I think it can be somewhat complex having a "new" and "old" portal. Toggling between the two can be confusing especially when we are training our other team members about TrustRadius for Vendors. I do like that our rep responds to us same day or next business day.

Support Rating

Sascha has been really helpful and she is very knowledgeable about TrustRadius for Vendors. She really knows the platform and if she can't answer the question, she then gets the answer and sends it to us. Our TrustRadius support has been very good since we've been with Sascha. Like I said, changing reps has been difficult for us in the past since we really have to essentially start over.

Key Insights

Do you think TrustRadius for Vendors delivers good value for the price?

Not sure

Are you happy with TrustRadius for Vendors's feature set?

Yes

Did TrustRadius for Vendors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TrustRadius for Vendors go as expected?

Yes

Would you buy TrustRadius for Vendors again?

Yes

Likelihood to Recommend

TrustRadius for Vendors is helping our organization to prove our credibility. It would be nice if our vendor meetings were more organized and the rep could educate us on how we increase our rating or win against our competitors. We have had rep changes which can be difficult. I would recommend TrustRadius for Vendors since my experience has been positive.

Comments

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TrustRadius for Vendors Experience

Modules Used