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Awesome customer service saves the day (and my payroll)!
September 15, 2017

Awesome customer service saves the day (and my payroll)!

Curtis Bobsin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TSheets

We use TSheets for time tracking and payroll imports for a portion of our hourly employees. TSheets has proven to be the best option for our small company. We tried several other Apps with very limited success as TSheets provides the best employee interface which is critical if you care about getting good data. Support is phenomenal as well. I recently had a small glitch which I needed help resolving and Jen D. was there via Chat immediately to help me out and I was able to complete payroll before my coffee got cold! Thank you Jen D!
  • Employee interface is excellent and intuitive.
  • The export process into QuickBooks is flawless and seamless.
  • The historical records kept by TSheets are extremely helpful for project costing.
  • I'm looking forward to enhanced calendar use, integration with Google calendar would be awesome.
  • The ability to create Work Orders or Tickets and track them would complete this software as a go-to for service management.
  • It has provided legally required timesheets.
  • It greatly reduces my time entering payroll as I no longer have to hunt down paper timesheets.
  • It has improved efficiency as the employees have a better handle on how and where they spend their time.
My employees use manual entry tools a lot and so a certain amount of trust is required. We have found the "live" entry method to be difficult to keep up with as they forget to clock in and out almost every day and making corrections becomes tedious. This could be a place where some TSheets supported training could come in handy.

TSheets Support

I have never failed to have an issue resolved within minutes of contacting Support. Jen D recently assisted my with an export issue and I was back on track in less the 10 minutes. She was knowledgable and thought about the current and future contexts of the issue and assured there would be no recurrence next payroll.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None