Twilio has real bad customer service!!!
August 03, 2023
Twilio has real bad customer service!!!
Score 1 out of 10
Vetted Review
Verified User
Modules Used
- Authy
Overall Satisfaction with Twilio
I usually don't leave reviews but I am so upset of how Twilio treated me and my business that I feel an obligation to do so. In my experience, Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or other service providers. Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my business was being damaged every day by it. I would never recommended Twilio to any businesses or consumers.
- caused damages to my business because Users cannot sign up for weeks
None. In my opinion, Twilio is a horrible company.
Do you think Twilio delivers good value for the price?
No
Are you happy with Twilio's feature set?
No
Did Twilio live up to sales and marketing promises?
No
Did implementation of Twilio go as expected?
No
Would you buy Twilio again?
No