Twilio is reliable for whatsapp business integration
We have integrated our software with Twilio Whatsapp API to send patients their prescriptions and appointment information, as well as …
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What is Twilio?
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
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Pricing
Programmable Video
$0.0015
Cloud
per min per participant
WhatsApp Business API
$0.0042
Cloud
Per WhatsApp Template message sent
WhatsApp Business API
$0.005
Cloud
Per WhatsApp session message
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.twilio.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Integrations
- Competitors
- Tech Details
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What is Twilio?
Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.
The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.
Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.
With Twilio’s Customer Engagement Platform, users can:
Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.
Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.
Access tools to build, deploy, iterate, and scale customer engagement applications.
Build secure, and compliant customer engagement applications for customers in over 180 countries.
Twilio Features
- Supported: Twilio Flex (Call/Contact Center)
- Supported: Twilio SendGrid Marketing Campaigns
- Supported: Twilio SendGrid Email API
- Supported: Programmable Messaging
- Supported: Programmable Voice
- Supported: Programmable Video
- Supported: WhatsApp Business API
- Supported: Twilio Conversations
- Supported: Programmable Wireless (IoT)
- Supported: Super SIM
- Supported: Phone Numbers
- Supported: Short Codes
- Supported: Twilio Authy
- Supported: Developer Tools
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What is Twilio?
It’s time to build: Contactless Deliveries
Twilio Flex
Twilio Super SIM
Twilio Integrations
- Microsoft Azure
- Google Cloud AI
- Salesforce
- Zendesk
Twilio Competitors
Twilio Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | We support 180 countries world-wide. |
| Supported Languages | English |
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Reviews and Ratings
(205)Attribute Ratings
Reviews
(1-16 of 16)Companies can't remove reviews or game the system. Here's why
April 03, 2024
Twilio is reliable for whatsapp business integration
Twilio is fully scalable, we simply pay for the usage and use the service according to the demand we have, higher demand, more whatsapps sent. Scalability is totally transparent and automatic for us
March 29, 2024
In my opinion, Unreliable
Twilio has made it possible to contact people via SMS in every country that we operate in.
February 26, 2024
When do you need to use Twilio?
This is the same question as the last question.<br><br>It just made things easier because instead of having to do all that stuff in house, we can just outsource and pay for it allowing us to focus on what we are good at.<br><br>When scaling, you have to decide what you need to do and what you can outsource.<br><br>We can outsource SMS/Transactional emails, so we did.
February 16, 2024
Scaling with Twilio Studio.
We're still in the early stage of scaling and migrating from our old, more expensive solution.
January 07, 2024
Twilio was the right choice
Our organization has greatly benefited from Twilio's scalability, particularly its global reach. We've leveraged Twilio's capability to send SMS messages to multiple countries, which has been crucial for expanding our customer base internationally. This global support has allowed us to maintain consistent and reliable communication with customers worldwide, enhancing our market presence and customer engagement.
January 04, 2024
Twilio Reliable.
Twilio services cover most of our clients in different geo-locations.
October 26, 2023
Best in class communication services
Twilio allows us to easily communicate with our clients and partners though multiple channels. As clients and partners are shifting to more "messaging" based communication as opposed to emails, it's been easy to adapt to customer demands with Twilio
October 19, 2023
Beware TWILIO!
At this point, not at all.
October 10, 2023
A Game-Changer for Communication Solutions
One of Twilio's standout features is its robust Application Programming Interface (API). Our developers appreciated the ease of integration and the flexibility it provides for building SMS, voice, and video communication into their applications. Twilio's API documentation is exceptionally well-documented and straightforward, making it accessible to both novice and experienced developers.
October 10, 2023
Great Twilio products, easy to adopt, revolutionary solutions.
We implement very easy and very quickly for our developers the integration of Twilio API in our solutions. We miss the IoT division that Twilio provided to customer like us but we continue using Twilio for all our projects searching other third-party solutions only for our IoT projects. Thanks Twilio.
October 07, 2023
A road to better customer penetration
Twilio is a one stop solution to any company that requires a global marketing platform. One of my companies has a customer support center in europe and australia and with Twilio they could offload excess demand to the other region seamlessly.
October 06, 2023
Twilio - Multiple great products!
Not applicable at our current size/scale
October 02, 2023
Satisfied with Programmatic Messaging
The additional of the WhatsApp messaging channel allow us to expand into a new business category. Specifically, the WhatsApp messaging channel grants our product to have stronger international support in countries that do not use SMS messaging as commonly as people in United States do. Beyond this, our use case is fairly simple.
September 30, 2023
Delivers as promised to both my clients and my businesses
This was one of the requirements I had when we chose for Twilio. I think we can scale up using Twilio and not have any issue on that end.
August 03, 2023
Twilio has real bad customer service!!!
Score 1 out of 10
Vetted Review
Verified User
None. In my opinion, Twilio is a horrible company.
July 31, 2023
Affordable entry point for small nonprofits
While using the same basic setup, we have programmed different paths through our auto-responder to accommodate new programs and respond to varying visitor needs. Once you get a basic flow going, it's very simple to duplicate the patterns and implement new uses. After setup, the tending is also very simple, allowing more users to monitor and upkeep the system day-to-day.