Delivers as promised to both my clients and my businesses
September 30, 2023
Delivers as promised to both my clients and my businesses
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Programmable Voice
- Programmable SMS
- Twilio API for WhatsApp
Overall Satisfaction with Twilio
Our clients communicate last minute shipping information with their drivers.
- Integration was very easy as everything was well documented by Twilio.
- Administration is easy and thought out and even I can do it.
- The possibilities that Twilio created are very innovative and I’ve liked working with them.
- I would love to see the possibility to have an all in one option. Now I have to surprise my clients for usage costs at the end.
- I’m not sure but not everyone has WhatsApp and there are many more chat programs available that could do with integrations.
- Reduced waiting times for drivers by about 5 mins for 50 drivers a day.
- Reduced calls to employees by 100%.
- Delays are handled and communicated by Twilio Messaging to the drivers, no more calls.
Would like to see some more chat apps integrated.
This was one of the requirements I had when we chose for Twilio. I think we can scale up using Twilio and not have any issue on that end.
I’m using or have used these services. I like to try multiple applications. I’ve selected Twilio because the documentation in C# is amazing.
Do you think Twilio delivers good value for the price?
Not sure
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Twilio go as expected?
Yes
Would you buy Twilio again?
Yes