Twilio SMS review
October 17, 2018
Twilio SMS review
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Programmable SMS
Overall Satisfaction with Twilio
We use Twilio SMS for all our messaging sends related to bookings, reminders and marketing messages. API integration with our applications was very simple and it is easy to then manage responses from SMS into our customer service applications.
- Simple API integration
- Robust & Scaleable
- Cost Effective
- Better support for MMS
- Positive ROI with reduced SMS costs compared to original provider
Given our contact centre is all Twilio based it makes sense to stay on a single communications API platform.