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UKG Review - Payroll Perspective
August 12, 2021

UKG Review - Payroll Perspective

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

UKG is being used within our organization for time management, payroll and employee evaluations. It is the tool used to track hours for pay and to create payroll.
  • Accuracy
  • Community forum for questions
  • Customer Service
  • Making less phone calls to representatives to get a task complete - each area is specialized, which is great, but if you have a multi-layer issue, this can take more time than desirable to resolve.
  • I would like more training videos for using Business Intelligence.
  • N/A
I have not used any similar product.
I normally have no issue with pages loading, however I do wish that I would not get timed out when working quite as quickly.
I can generally speak with a representative regarding an issue fairly quickly.

Do you think UKG Pro delivers good value for the price?

Not sure

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

I think UKG is a great tool and I am mostly very satisfied with the system and customer service. After learning UKG most items are fairly intuitive and there are extensive article resources online, which is a very powerful resource when you have questions. However, as I am sure is true with all systems there are some quirks and when working between the web and back office there are some changes that I feel could sync better.

UKG Pro Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.0
Pay calculation
8
Support for external payroll vendors
8
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
8
6.7
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
6
8.7
View and generate pay and benefit information
9
Update personal information
9
View job history
8
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated