UKG Pro - The way to go for all your HR technology needs
December 15, 2021

UKG Pro - The way to go for all your HR technology needs

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use onboarding, core, time management, and payroll. We also use the mobile app. Our associates on the properties are able to clock in and out through the mobile app and request time off. We have used document acknowledgment for our handbook and policies as well as capturing vaccination information prior to our annual conference.
  • Payroll
  • Core functionality
  • Onboarding
  • BI
  • Time management functionality
  • payment services
  • Mobile App functionality
  • Associates have access to all of their information in one platform and via mobile app
  • Time savings with the addition of onboarding
  • Tracking and reporting on customized data by utilizing user defined fields
UKG is a more user-friendly and easier to navigate and better reporting tool. Payroll processing is more streamlined and efficient. A mobile app is a great tool for associates to access their information and manage their time. We have a good number of service associates that are using computers on a regular basis, but they all have phones and can use the mobile app.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

Overall it is good. I have used the back office and web versions. It is very user-friendly and easy to navigate overall. The modules integrate well and we use other 3rd party vendors that we have API with or have file feeds and it works well.
Onboarding was added and it helps streamline the new hire process.
Payroll processing is easy to manage. Cases are easy to submit and response time is good. Customer support is good. payment services are lacking. We have had issues for 2 years now and been through several UKG folks supporting our account. Responsiveness is lacking in payment services.

UKG Pro Feature Ratings

Employee demographic data
9
Employment history
8
Job profiles and administration
8
Organizational charting
6
Organization and location management
8
Pay calculation
8
Off-cycle/On-Demand payment
8
Direct deposit files
8
Salary revision and increment management
8
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
8
Report builder
8
Pre-built reports
9
New hire portal
8
Manager tracking tools
8