Overall Satisfaction with UKG Pro
Implementing UKG formerly Ultimate was the first full HCMS for the organization, this was a large undertaking as we were implementing the first HR Department at the same time. With the implementation we have moved almost all processes into one system. This includes payroll, timekeeping, benefits, onboarding, recruiting, performance management, and salary planning. We have two business units that we serve with the system, retail and administrative including program services. Before this system most processes were paper based, our organization spans the entire state of Kentucky making the making paper processing the really inefficient. With this system all employees have information readily available for them to access. UKG is our system of record and our single source for data. The data tracked in UKG is available for use in other systems across the organization while reducing time and effort in rekeying data. The system is also used for performance management, with the number of employees and the amount of turnover we have the system has allowed us to streamline the process maintain a focal date review that allows us to track and review data for all employees. Again this was previously a paper process.
The system has made most processes more efficient but not all as we have not fully rolled out all functions to employees and mangers.
The system has made most processes more efficient but not all as we have not fully rolled out all functions to employees and mangers.
- Provide adequate training
- Provide modules that positively impact the organization
- Service is an area of improvement. The response time for cases is extremely long.
- costs/time savings
- ability to manage all HR activities within one platform
I can not compare as we only used ADP for payroll
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
Yes
Did implementation of UKG Pro go as expected?
No
Would you buy UKG Pro again?
Yes
All functions have been centralized with the exception of coaching and document management.