HCMS UKG Pro
November 15, 2022

HCMS UKG Pro

Joy Gibson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

Implementing UKG formerly Ultimate was the first full HCMS for the organization, this was a large undertaking as we were implementing the first HR Department at the same time. With the implementation we have moved almost all processes into one system. This includes payroll, timekeeping, benefits, onboarding, recruiting, performance management, and salary planning. We have two business units that we serve with the system, retail and administrative including program services. Before this system most processes were paper based, our organization spans the entire state of Kentucky making the making paper processing the really inefficient. With this system all employees have information readily available for them to access. UKG is our system of record and our single source for data. The data tracked in UKG is available for use in other systems across the organization while reducing time and effort in rekeying data. The system is also used for performance management, with the number of employees and the amount of turnover we have the system has allowed us to streamline the process maintain a focal date review that allows us to track and review data for all employees. Again this was previously a paper process.
The system has made most processes more efficient but not all as we have not fully rolled out all functions to employees and mangers.
  • Provide adequate training
  • Provide modules that positively impact the organization
  • Service is an area of improvement. The response time for cases is extremely long.
  • costs/time savings
  • ability to manage all HR activities within one platform
I can not compare as we only used ADP for payroll

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

No

Would you buy UKG Pro again?

Yes

The system is user friendly and does not require the user to be overly tech savy.
All functions have been centralized with the exception of coaching and document management.
UKG is a great system if a person takes time to understand each module. Prior to implementation I had no experience with the system. The trainings, webinars, and conferences have expanded my knowledge in the system.

UKG Pro Feature Ratings

Employee demographic data
7
Employment history
7
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
6
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
7
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
8
Employee recognition
Not Rated
Tracking of all physical assets
10
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
7
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
8
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
Not Rated
Job Search Site Posting
8
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
9
Notifications and Alerts
Not Rated