UKG Pro is an excellent choice for your human capital management needs.
January 24, 2023

UKG Pro is an excellent choice for your human capital management needs.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use UKG Pro as an HCM for payroll, recruiting, onboarding, performance reviews, and benefits adminstration. By using UKG Pro as the system of record for all aspects of employment, it streamlines processes and reduces duplication of data.

Pros

  • Streamlines candidates through recruiting, onboarding and into payroll
  • Provides analytics regarding employee retention/satisfaction
  • Manages multiple jobs/pay, deductions, benefits

Cons

  • UKG Pro is so customizable that it can be overwhelming
  • Cognos Analytics provides great reporting but creating new customized reports is not easy for the average user
  • Recruiting could be more up-to-date to include text to apply and automated text responses.
  • Importing hours from our point of sale/timekeeping system into UKG Pro has reduced the amount of time it takes to process payroll and has reduced errors due to manual entry.
  • The ability for UKG Pro to communicate with benefit carriers saves a lot of time when dealing with new hires and terminations
  • The ability to monitor current and past due performance reviews allows us to monitor which locations are keeping up on developing employees.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

UKG Pro is a great tool but it can be overwhelming for many users. It is a very complex human resource system with a lot of tools and information available, but for averages users it can be intimidating.
We've been able to simplify processes from onboarding into payroll to eliminate duplicating data entry into multiple systems. We've also taken many systems that were "paper and pencil" and made them electronic to maintain better employee records all in one place.
UKG Pro is the only third party payroll provider I have experience with, however I had demos with many providers before making the decision to go with UKG Pro. We previously processed payroll internally and used different vendors for recruiting/onboarding and benefits administration. UKG Pro has simplified the entire employee experience by having all functions under one platform.

UKG Pro Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
10.0
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
Not Rated
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
Not Rated

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 2 years ago
    Thank you so much for taking the time to provide your feedback. Your insights are very valuable to us and allow us to continuously improve.

More Reviews of UKG Pro

  1. Home
  2. HR Management Software
  3. UKG Pro Reviews
  4. User Review of UKG Pro