Overall Satisfaction with UKG Pro
I use UKG Pro to process payroll for our employees and independent contractors. We use UKG Pro for our HR systems to store our employee information. We use WFM to log in employee hours and use Time off system. In 2023 we will begin to use the Performance tool, for our annual reviews. This feature also includes goal, and goal setting to monitor progress. We also UKG to post company bulletins and handbooks, any information that is useful to the employee. We also use reporting system to pull reports needed each day to assist us with Payroll or HR needs.
- Payroll Processing
- Payment Tax Service
- Year End reporting
- Benefits
- Recent server issues has cause slow time in using the system. Better and faster access to UKG Pro is helpful.
- Support system has improved since our implementation but there is still room for improvement. The response time in some cases can be a week just to get someone assigned to a case
- Unable to have our employees access 1099 NEC forms on their UKG accounts as well as t4A for our Canada contractors
not sure I am able to answer this question as this would be something our Head of HR or HRIS/Payroll system can answer. I am not aware of anything that we have centralize, probably the inbox where we have all address, employee changes coming into one area.
I can only remember the bad times. There was a time when we accidentally uploaded timesheet data twice and cause a nightmare. The most recent incident was when the server went down in Atlanta and cause our data to disappear from Time she cause delays in our dept to be able to make historical edits to timesheets because we had to wait for the tech team to fix the issue and bring our data back. the recent issues with slow times and not being able to access UKG Pro on a payroll Tuesday was a nightmare. Other than that my usual experience with UKG on a good day is a day where the system reduces stress after our payroll process is complete with no errors.
Do you think UKG Pro delivers good value for the price?
Not sure
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of UKG Pro go as expected?
Yes
Would you buy UKG Pro again?
Yes