UKG Pro - good and bad
March 27, 2023

UKG Pro - good and bad

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

UKG Pro is our Human Capital Management system. It carries our employee data through the whole life cycle: recruiting, onboarding, payroll, performance, benefits... We run reports through Cognos Analytics (BI). UKG Pro has pre-built many reports that are ready to use, and some of which need little modification to suit our specific needs.

Pros

  • data flows well from Recruiting through Onboarding into Core
  • they have a lot of resources available to help us learn
  • the employees I interact with really seem to care about customers

Cons

  • Their rapid response time for support has gotten unbearably long. Three years ago their customer support was stellar, now it's borderline terrible.
  • Usually when an employee has issues with UKG Pro, the solution is to clear cookies and cache, just because UKG is quirky.
  • The training - while there is a lot available, it is very general. It doesn't cover the "well, yeah, but what about this..." type of scenarios. Much of the training and resources only get you half way there.
  • ability to manage all HR activities within one platform.
UKG Pro has a lot of functionality that we currently don't use. It is not customizable to match "the way we do things" so therefore we have modules that we simply don't use. Not UKG's fault. For example, the Compensation module - we could be doing annual merit increases directly in UKG but we're stuck in the Excel spreadsheet.
UKG Pro is my job. I'm the system administrator. it directly affects my life every day.

Do you think UKG Pro delivers good value for the price?

Not sure

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

I don't have experience with other HCM platforms, so it's difficult to expand on this. I like that it is user-friendly. Most of the every day stuff can be easily picked up and taught to others. The interface is pleasant enough to work with. They do make changes at their spring or fall updates that were clearly not thought through in many users' opinion. They have a great community where all customers are welcome and encouraged to ask questions and share knowledge and experience. I appreciate that.

UKG Pro Feature Ratings

7.7
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
4
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
Not Rated
7.5
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
7
Direct deposit files
Not Rated
Salary revision and increment management
8
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.3
View and generate pay and benefit information
9
Update personal information
9
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
7.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
3
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
7
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
7.7
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
Not Rated
Performance tracking
7
8.4
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
7
Notifications and Alerts
Not Rated

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 2 years ago
    Thank you for your feedback! We are always looking to improve the experience for our customers, and really appreciate the feedback. Please email us at feedback@ukg.com if you would like to share any additional insights.

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