Do you have UKG Pro? Why not?
April 03, 2023
Do you have UKG Pro? Why not?
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro
We use UKG Pro for all our reporting, Human Resources and payroll needs.
- People Analytics---customer support reps. are knowledgeable and helpful
- Import tool--valuable asset for customers to have the ability to import files without having to create a case
- Mass Updates--another tool that allows customers to make their own updates en mass
- Case selection items--there is no clear distinction for the customer as to which item to choose when creating a case. I.E. When do we choose system administration as opposed to HR administration?
- UKG Learning--There should be a way to add someone to the area to take classes without allowing them access to cases, sign up for classes that were unassigned
- Demonstrations---UKG allows customers to give webinars on how they use the system. At times, UKG reps. do this as well, but would like to see them do this more often
- 2023 Spring Release scheduled in late April will allow managers to make edits to many different types of entries. This should help improve upon our manager self-service endeavors.
Manager and employee self-service has been of great assistance to our HR team. We did however have to develop some videos to go along with the overall training.
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of UKG Pro go as expected?
Yes
Would you buy UKG Pro again?
Yes