UKG Pro really is the Pro when it comes to HR and Payroll software solutions.
March 31, 2023

UKG Pro really is the Pro when it comes to HR and Payroll software solutions.

Cassidy Hagel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use UKG Pro as our HRIS and Payroll system. Over the years we have added Onboarding, Recruitment, Talent Management, Workforce Management, and most recently Document Manager. We are looking to implement UKG Learning and UKG Voice to have a fully integrated system. UKG is our system of record for employee information, payroll processing and information, performance reviews, job competitions, employee file management and more. The system is very configurable to meet individual needs and the Ultimate Community is a wealth of knowledge and resources.

Pros

  • UKG has an amazing support team to reach out to if assistance is needed
  • All add-ons of UKG Pro integrate seamlessly making it a powerful software program
  • UKG Pro is very configurable to meet the specific needs of companies
  • It is easy to use and navigate
  • The mobile app is loved by all employees and provides on-demand access
  • The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
  • The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.

Cons

  • When exploring new modules both prior and post purchase and launch, it would be nice to see real world examples of how the product is used at similar companies.
  • Having a UKG Pro expert reach out from time to time with tips on how we can use our instance of UKG Pro to the fullest extent. Sometimes you don't know what you don't know.
  • Greater assistance with API's would be helpful.
  • manager all HR activities within one fully integrated platform
  • increased employee engagement
  • employees can create goals and personal development plans to further their career
We were able to centralize performance management (reviews, goals, and coaching notes as well as competencies). We were able to centralize Time Management with the introduction of UKG Time Classic and Time Off to allow employees to take control of their own timesheets and time off requests, providing better engagement and streamline the process across the organization.
Yes! Not too long ago I completed an import for our annual market adjustment salary increase. I had the incorrect effective date in my data file. Instead of using 2023, I had input 2022 and when the import was completed, the data was imported to the incorrect year. My heart sank. I called the rapid response number and UKG was able to change the effective date to the correct date, averting disaster! All of this was done in less than 30 minutes. The assistance that UKG provides is amazing!

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

I've really only had positive experiences with UKG Pro. Most recently we completed an import for salary changes but the data file contained information that should not have been imported and UKG was immediately on it to help us remove the job history record from those who weren't supposed to receive an increase.

UKG Pro Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
9
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Tracking of all physical assets
9
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Performance plans
8
Performance improvement plans
8
Review status tracking
9
Review reminders
9
Multiple review frequency
9
Create succession plans/pools
9
Candidate ranking
9
Candidate search
9
Candidate development
8
New hire portal
9
Manager tracking tools
9
Corporate goal setting
Not Rated
Individual goal setting
9
Line-of sight-visibility
Not Rated
Performance tracking
9
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
9

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Thank you so much for your thoughtful review Cassidy! Our team truly appreciates it!

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